This workshop is designed for school staff who serve on the front lines—front desk personnel, security, and other vital support roles—providing them with essential strategies for fostering positive interactions with parents, students and school staff and promoting a welcoming school culture. Participants will explore techniques for engaging professionally and respectfully with parents and school community members, creating an environment of trust and support. The session will focus on communication skills, conflict resolution, and strategies for reinforcing the school’s values and culture. Attendees will gain practical tips on how to handle challenging situations with confidence and promote a positive image of the school through their interactions. By the end of this workshop, staff members will feel empowered and equipped to act as ambassadors for their school, ensuring that every visitor experiences a friendly, professional, and supportive atmosphere.
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